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Your Exciting Tasks as a ServiceNow Consultant:
In this engaging position, you will implement, develop, and be responsible for IT solutions within our globally deployed internal ServiceNow application suite. Additionally, your tasks will include:
- Creation of User Stories: Define and manage user stories to guide agile development processes and ensure user-centered design. These stories will serve as the foundation for developing solutions that meet the end users' needs.
- Conducting GAP Analyses: Analyze existing systems and processes to identify weaknesses and develop measures to optimize and close these gaps. Focus on improving system performance and process workflows.
- Solution Design: Develop technical solutions using ServiceNow, UiPath, and mobile applications. These solutions will be designed to align with business requirements and support the achievement of company goals.
- Implementation of AI Automation: Introduce and implement AI-based automation solutions to streamline operational processes and enhance efficiency within the company.
- Project Management: Lead and implement ServiceNow projects, including the deployment of Customer Service Management applications. Ensure that projects are completed within the specified timeline and budget.
- Workshops and Stakeholder Engagement: Plan and conduct workshops for solution development and progress evaluation. Effectively engage stakeholders and team members to ensure that project goals and requirements are clearly understood and implemented.
- Technical Prioritization and Agile Development: Set priorities for technical requirements and tasks, with a particular focus on agile methodologies. Promote and implement agile practices to enhance the team's technical skills and collaboration.
- Completed studies in Computer Science, Business Informatics, or a comparable education.
- Basic knowledge in ServiceNow development, ideally through internships or project experience.
- Familiarity with JavaScript, AngularJS, HTML/CSS, SQL, NoSQL, XML, JSON, REST & SOAP is an advantage.
- JS, AJAX, ServiceNow architecture/BestPractices, process knowledge "Agile"
- (General Sys-Admin), Security Expertise, General Knowledge about ServiceNow architecture, internal hierarchy/processes, CMDB structure
- Certification in ITIL, or experience with ISO20000, COBIT, or similar is a plus
- Understanding of ITSM and CSM processes and their implementation in ServiceNow.
- Willingness to continuously improve skills and professional development.
- Strong team player with excellent communication skills and dedication.
- Very good knowledge of English.
Why Us?
Since 2001, the name ambiFOX stands for reliability, creativity and success in IT outsourcing.
Since 2018, we have also been relying on Juniper's visionary SSR network technology, are a leading partner throughout Europe and now operate the most complex SSR network structure in the world. And with our all-round product nocware® , we offer our customers a complete package that has never been seen before. We are thus taking site networking to a whole new level and helping to shape the network world of the future.
If you too want to be part of the fox pack, apply now to join our dedicated ServiceNow - team!!!